Hastings Direct Live Chat aims to provide the best products, great value and a simple, straightforward service. Then select the relevant link under How to Manage and Customise a policy, which will tell you the easiest way to make your change. Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your insurance If you have a Multi Car policy (but you're not the main account holder), visit our Help Centre and select your insurance type. All policies are subject to English Law. Select the change you want to make and add your new information. Most insurance is based on your answers to a bunch of questions but YouDrive also looks at your actual driving style. Here's some advice on finding affordable car insurance as a young driver. Whether you're at home or on the move, simply log in to MyAccount to access documents and make payments. Did you know that, if you're cancelling because you're getting a new car, you could try changing the vehicle on your current policy instead? All policies are subject to English Law. Your browser's out of date so you may not be able to use some of the features on our website. Change your vehicle, licence plate and mileage details. If you've purchased breakdown cover or have a premier policy, your breakdown provider is on hand to give you the help you need 24/7. Get a courtesy vehicle while yours is repaired. Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW. With MyAccount you can view your documents and many of our customers can make changes to their policy including: We're sorry to hear you've had an incident. Here's how to get in touch with us if you've broken down and need help. Make sure to use the same email address you gave us when you bought your policy. Please contact your phone company for their call access charges. Hastings Direct Live Chat aims to provide the best products, great value and a simple, straightforward service. View details and apply for this customer representative job in West Bridge, Leicester (LE1) with Hastings Direct on Totaljobs. Today, Hastings Direct have 2.8 million live client approaches and more than 3,400 associates and they've won and achieved various honors and supports. Our car insurance is Defaqto 5 Star rated, Voted Car Insurance Provider of the Year by the general public in 2018. Calls to our numbers beginning with 0844 or 0843 cost 7p a minute; calls to 0871 numbers cost 13p a minute, and calls to 0845 or 0870 numbers cost 3p a minute. Please call us on 0333 321 9681 so we can help. Do you agree with Hastings Direct’s star rating? The easiest way to manage your payment details is in the app or MyAccount. Please contact your phone company for their call access charges. Sorry you've been in an accident. Great! Calls may be recorded for our mutual protection. If you want an update on an existing complaint, please email us at customerrelations@hastingsdirect.com. We aim to respond to this within five working days. We'll do everything we can to help, either financially or otherwise. Just passed your driving test? I've just moved over to Hastings Direct, insured both bike and car couple months back, had to add another driver to my car policy, called your customer service, 0333 number, means I'm paying for that call, had to queue, so left phone hanging in queue, tried their website which advised, to use Live Chat, but cannot find your Live Chat button anywhere! Read about how Car Throttle's Adnan Ebrahim learned the hard way how to differentiate between a Kent country road and a farmer's field. Having a driving licence will give you a new-found freedom; If your car's not being driven on public roads, declare your car off the road with a Statutory Off Road Notification (SORN). This free web chat facility allows customers to chat with operators online to have their issues addressed. Do you know what to do? Complaints In writing: Customer Relations Department, Hastings Direct SmartMiles, iGO4 House, Staniland Way, Peterborough, PE4 6JT. To change your payment date or bank account number just: Confirmation of your change will then be uploaded to MyAccount. Your policy is likely to renew automatically, so make sure to check this in MyAccount or the app. You'll be given a quote, which includes any change to your total price and any applicable fees. Do you agree with Hastings Direct's TrustScore? Inside Hastings Direct. Please call them on 0333 321 9818 (UK) or 00 33 472 43 52 55 (EU). It's really important to keep up with car maintenance to help avoid a breakdown. Congratulations! For updates, how to send us information and answers to key questions visit our claims help centre. Registered in England and Wales no. Just log in to the app or MyAccount and: You'll need to get in touch with us if you want your direct debits to be paid from another person's bank account or if you're paying the direct debits for someone else's insurance. Learn how to enable JavaScript. We'll need to speak to you to do this, so please call us on 0333 321 9790 before your renewal date so we can get it sorted. Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). For the best experience, we recommend upgrading your browser to a newer version. Hastings Direct can be reached by calling 01733 308380, via online live chat, and on both Facebook and Twitter. The Hastings Direct Live Chat Service Is Open For The Following Hours. But even well-maintained vehicles can sometimes fail and the reason for a breakdown is sometimes completely out of the driver's control. We'll need to speak to you to do this, so please call us on 0333 321 9801 so we can get it sorted for you. insurance quicker and easier. If it isn't going to, please call us on 0333 321 9801 to let us know you want to go ahead with your renewal. If we want to speak to you about a claim, please email us at motorclaims@hastingsdirect.com, making sure to put your claim number (e.g. Just log in and go to Documents to view, download or print the document you need. If your policy number starts with H: Please call us on 0333 321 9801 to make a payment. MyAccount makes managing your Hastings Group is an equal opportunities employer which means we treat people fairly. Conquest House, Sorry, the Hastings app isn't available for bike customers at the moment - but watch this space! Providers of low cost car, van, bike and home insurance. Calls to 03 numbers cost no more from mobiles and landlines than national rate calls, and count towards any inclusive minutes in the same way as 01 and 02 calls. If you need any technical support with your video interview, you can find a live chat link at the bottom of the screen. East Sussex, 300-10-XXXXXX) in the subject line. Voice your opinion today and hear what 73158 customers have already said. You'll be dealing with inbound contacts every day so, you need to be strong and adaptable to enjoy helping our customers. The simplest way to make a late payment is in MyAccount. Your renewal quote is saved securely in the app and MyAccount. Please don't cancel any payments or direct debits without speaking to us first. We need to speak to you to do this, so please call us on 0333 321 9675 so we can help. Please call us on 0333 321 9790 so we can help. Salary 18039.00 - 20731.00 GBP Annual + + pension, company bonus ... live chat or instant messages. Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). Or you can call us on 0333 321 9800 (UK) or 00 44 1424 738 585 (EU). To get you to the help you need quickly go to our claims help centre to make a new claim for your car, home, van or bike insurance. For information on our claims process please visit our claims page. Select the link to view your renewal pack. To start a new claim, please go to MyAccount. Choose from buildings, contents or combined insurance policies to get the right level of cover for you. If you've purchased breakdown cover, your breakdown provider is on hand to give you the help you need 24/7, Please call the RAC on 0333 321 9818 (UK) or 00 33 472 43 52 55 (EU), Please call AXA on 0333 321 9644 (UK) or 00 44 1737 815 876 (EU). 'Ve moved House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW buildings, or... 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